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Frequently Asked Questions
Are your games new or pre-owned?
Both. Every listing states which it is, and the condition is set out on the product page itself. Pre-owned titles sit in the Used PS3, PS4 and PS5 categories; sealed copies sit in the New categories.
What condition are pre-owned discs in?
Every pre-owned disc is checked by hand before it goes on sale. We confirm it is free of significant scratches and that it plays correctly on the console it is listed for. Cases and sleeves may show light shelf wear — these are second-hand items and we would rather say so than surprise you.
Do pre-owned games include download codes or bonus content?
No. Single-use download codes, season passes and bonus content are not guaranteed with a pre-owned copy, because there is no way to know whether a previous owner redeemed them. If a code matters to you, buy a sealed copy from the New categories.
Will a PS4 game work on a PS5?
Yes. The PlayStation 5 plays the large majority of PS4 discs through backwards compatibility, which makes the pre-owned PS4 catalogue worth browsing even if you have moved to the newer console. A disc-based PS5 is required — the Digital Edition has no disc drive.
Will a PS3 game work on a PS4 or PS5?
No. PS3 discs are not compatible with the PS4 or PS5. Those titles need a PlayStation 3.
Do the games support Arabic?
It depends on the title. Where a game carries an Arabic release with Arabic text and subtitles, that is stated on the product page. Most others are English.
Where do you ship, and what does it cost?
We ship from Bahrain to Bahrain, the GCC — Saudi Arabia, Kuwait, Qatar and the UAE — and Oman.
- Within Bahrain: BD1.000 to BD3.000 depending on the area, delivered within 24 hours of dispatch by a local courier.
- GCC and Oman: calculated by destination and weight and shown at checkout, arriving 3 to 10 business days after dispatch.
Customs duties and any taxes charged by the destination country are not included and are the recipient's responsibility.
How quickly is my order processed?
Within 24 to 48 hours of confirmation. Orders placed outside working hours are processed on the next working day. You will receive a tracking number once the order is dispatched.
Can I return a game if I change my mind?
No. Returns are accepted where a product has a manufacturing defect. Outside of a defect, products cannot be returned. Please read the Return & Refund Policy before ordering so there are no surprises.
What if the disc is faulty?
Contact us. Where a product has a manufacturing defect we accept a return within 15 days, or an exchange within 2 days, with the original invoice and original packaging. Refunds are issued to the original payment method and take 25 days for card payments or 3 days for BENEFIT. Delivery cost on a return or exchange is paid by the customer.
Can I cancel an order?
Yes, before it ships. Call the store on +973 3322 0204 and ask to cancel.
How can I pay?
Card and BENEFIT through our payment gateway, which is available on every destination we ship to. Cash on delivery is available within Bahrain only.
Do you have a shop I can visit?
We operate online. If you would like to arrange collection, contact us first — see the About Us page for the address and our working hours.
Still need help?
Live chat: the fastest way to reach us is WhatsApp on +973 3322 0204, staffed during our working hours — Sunday to Thursday 4:00 PM to 10:00 PM, Friday and Saturday 4:00 PM to 11:00 PM.
You can also email info@gameicon.store, call the same number, or use the contact form. Email is our preferred channel for anything involving an order number.