Return & Refund Policy

Your Satisfaction is Our Priority

At GameIcon Store, we strive to make your online shopping experience as seamless and worry‐free as possible. As a fully digital store, we are committed to providing quality products and prompt support.

Returns Eligibility

• You may return physical products within 14 days of receiving your order.

• To be eligible for a return, products must be unused, in the same condition as received, and in their original packaging.

• Please note that certain digital products or items labeled as “final sale” are not eligible for return.
  
  

How to Initiate a Return

1. Contact Us: Reach out to our Customer Service via email at info@gameicon.store or call/WhatsApp at +973 3322 0204 during our working hours (Sunday to Saturday, 4–10 PM).

2. Provide Details: Include your order number and a brief explanation of the reason for the return.

3. Follow Instructions: Our support team will provide you with detailed instructions on how to send the product back.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to your original payment method.

• Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect product).
  
  

Exchanges
If you wish to exchange an item, please contact us to discuss the available options.

For any questions regarding our Return & Refund Policy, please contact us at info@gameicon.store or call/WhatsApp +973 3322 0204.

Cancellation Policy

• Is it allowed?

We will accept order cancellations only before shipment.

• Method & procedures

Call the store number and cancel the order

• Terms & Timelines

Before the delivery

• How long will it take for a refund to be processed?

25 days if by card, 3 days if by Benefit