Return & Refund Policy

Return & Refund Policy

Are returns allowed?

Yes, where the product has a manufacturing defect. Outside of a manufacturing defect, products cannot be returned.

How to make a return

• The original invoice must be presented.
• The product must be in its original packaging.

Conditions and timescales

• Refunds are issued only to the original payment method.
• Returns must be raised within 15 days.
• Refund processing takes 25 days for card payments, or 3 days for BENEFIT payments.

Exchange Policy

Are exchanges allowed?

We accept an exchange within 2 days where the product has a manufacturing defect.

How to make an exchange

• The original invoice must be presented.
• The product must be in its original packaging.

Conditions and timescales

• Where a product is claimed to have a manufacturing defect, GameIcon Store determines whether the product is defective.
• Products purchased during a promotional period cannot be exchanged.

Cancellation Policy

Are cancellations allowed?

We accept cancellation of an order before it has shipped.

How to cancel

• Call the store on +973 3322 0204 and ask to cancel the order.

Conditions and timescales

• Cancellation must be made before delivery.
• Refund processing takes 25 days for card payments, or 3 days for BENEFIT payments.

Last updated: 13/06/2025